Returns & Exchanges

Can I return or exchange an item?

If an item fails to meet your expectations, simply return it and we will replace or exchange the product for you or refund your payment. We will be happy to exchange/return unworn merchandise in its original condition within 14 days of receiving your order. A credit will be issued as soon as we receive and process your return. Please allow up to two billing cycles for a refund to appear on your credit card statement. If you return an item that is NOT in resalable condition, it will be returned to you without credit issued.

You are responsible for all return shipping fees. Original shipping and handling fees are non-refundable. In the event that we have made a mistake on your order by sending you the wrong item, color or size, we will cover shipping costs. Please accept our apologies and follow the instructions below to do an even exchange.

To expedite the return process, please clearly state on a note the following information:

1. State whether you want a refund or exchange

2. Your first and last name

3. Your order number (if you have it available)

4. Your phone number and/or email address so we can contact you if we have any questions.

5. The item(s) you want to return

6. Reason for your return

7. If it’s an exchange, please include the name, size, color of item(s) you would like to exchange for

Please send your return to:
Jasmine Antoinette
817-600 Drake St.
Vancouver, BC V6B 5W7
Canada

Once we receive your returned merchandise, please allow up to two weeks for your return to be processed.